When will I receive my order?
Our estimated timeframe for shipping is the end of November into December. This is all dependent on Covid related delays in shipping and receiving product.
Last updated: October 13, 2020 06:50
When will I receive my Digital Download of The Sapphire Spectre Issue #1?
An email with a link to download the digital copy of The Sapphire Spectre Issue #1 will be sent separately to your email address on file. The download should also be available via your Backerkit survey.
Last updated: October 13, 2020 06:50
Am I able to ship my items to two different addresses?
Unfortunately we are not able to ship items to two different addresses at this time.
Last updated: October 13, 2020 06:53
What if my BackerKit survey is showing an error message?
In the instance you might receive an error message from your survey, please reach out to us and supply as much information about the error as possible including the name/email so we may reach out to Backerkit for further support.
Last updated: October 13, 2020 06:56
How can I update my payment details?
Backers can update their payment methods by visiting your survey. On the Review page of the survey, there will be an option to click on “Update payment method”. Once you click that box, the payment details section will appear.
Last updated: October 13, 2020 06:58
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.